SERVING LANCASTER, SC & SURROUNDING AREAS

Privacy Policy

Total Works 360 Landscaping LLC Privacy Policy

Total Works 360 Landscaping LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, services, communications, and customer interactions.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

﹒Name

﹒Email address

﹒Phone number

﹒Property address

﹒Service requests and project details

﹒Appointment scheduling information

﹒Communication preferences

﹒Any information submitted through contact forms, estimates, or customer inquiries

We may also collect records of communications between you and our company, including phone calls, text messages, emails, and appointment-related correspondence.

How We Collect Information

We collect information through:

﹒Website contact forms

﹒Service request forms

﹒Appointment booking forms

﹒Phone conversations

﹒SMS communications

﹒Email communications

﹒Customer support interactions

﹒In-person consultations and service inquiries

Information is collected only when voluntarily provided by you or when necessary to provide requested services.

How We Use Information

Total Works 360 Landscaping LLC uses collected information to:

﹒Provide landscaping services

﹒Schedule and manage appointments

﹒Respond to inquiries

﹒Deliver customer support

﹒Send service updates and notifications

﹒Provide estimates and project information

﹒Communicate regarding appointments and service requests

﹒Improve customer experience

﹒Maintain business records

﹒Comply with applicable laws and regulations

We use information solely for legitimate business purposes related to the services we provide.

SMS & Communications

By submitting your phone number through our website, scheduling forms, service request forms, or by otherwise providing consent, you agree to receive SMS messages from Total Works 360 Landscaping LLC.

﹒These messages may include:

﹒Appointment confirmations

﹒Appointment reminders

﹒Service notifications

﹒Project updates

﹒Customer support communications

﹒Follow-up messages regarding requested services

﹒Occasional business-related notifications

Message frequency may vary depending on your interaction with our company.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message received from us.

For assistance, reply HELP to any message or contact us directly.

Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Customer SMS consent information is never sold, rented, transferred, or used for marketing purposes by any external organization.

Total Works 360 Landscaping LLC does not share SMS consent with affiliates or third parties.

Data Sharing Policy

Total Works 360 Landscaping LLC values your privacy and limits the use of personal information to providing requested services and operating our business.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Additionally:

﹒We do not sell customer information.

﹒We do not rent customer information.

﹒We do not provide customer information to marketing organizations.

﹒We do not provide lead information for promotional use.

﹒SMS opt-in data is protected and is never provided to third parties for advertising or marketing activities.

﹒Customer consent records remain confidential and are used only for communication services requested by the customer.

Information may be provided only when required by law, court order, or governmental authority.

Cookies & Tracking Technologies

At this time, Total Works 360 Landscaping LLC does not intentionally use advertising cookies, tracking pixels, or behavioral tracking technologies for marketing purposes.

Basic website functionality may involve standard technical processes necessary for website operation and security.

Should our practices change in the future, this Privacy Policy will be updated accordingly.

Data Security Practices

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

﹒Secure systems and software platforms

﹒Access controls

﹒Password protection

﹒Limited personnel access

﹒Data monitoring procedures

While no method of transmission or storage is completely secure, we take commercially reasonable measures to protect customer information.

Data Retention

We retain personal information only as long as necessary to:

﹒Provide requested services

﹒Maintain customer records

﹒Fulfill legal obligations

﹒Resolve disputes

﹒Enforce business agreements

When information is no longer needed, it is securely deleted or anonymized where appropriate.

Third-Party Services

Total Works 360 Landscaping LLC uses GoHighLevel (GHL) as its primary customer relationship management platform, communication platform, automation system, and appointment scheduling system.

GoHighLevel may process and store:

﹒Contact information

﹒Form submissions

﹒Appointment details

﹒SMS communications

﹒Email communications

﹒Call records

﹒Customer conversations

﹒Automation workflows

GoHighLevel acts as a data processor and service platform that assists us in delivering our services.

No customer mobile information, SMS consent information, or opt-in records are used for marketing purposes by GoHighLevel on behalf of unrelated organizations.

Aside from GoHighLevel and the service providers necessary to facilitate communications, Total Works 360 Landscaping LLC does not utilize additional third-party business platforms for customer data processing.

Your Rights & Choices

You may request to:

﹒Access your personal information

﹒Correct inaccurate information

﹒Update your information

﹒Request deletion of your information where permitted by law

﹒Withdraw communication consent

To exercise these rights, please contact us using the information provided below.

Opt-Out Instructions

You may opt out of communications at any time:

SMS Messages

Reply STOP to any text message.

Assistance

Reply HELP to any text message.

Email Communications

Follow the unsubscribe instructions included in the email or contact us directly.

Direct Requests

You may contact Total Works 360 Landscaping LLC to update communication preferences at any time

Children's Information

Our services are intended for adults and property owners.

We do not knowingly collect personal information from children under the age of 13. If we become aware that information from a child has been collected, we will take reasonable steps to remove such information promptly.

Changes to This Policy

Total Works 360 Landscaping LLC may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised effective date. Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.

Contact Information

Total Works 360 Landscaping
Lancaster, SC
Phone: (803) 577-3638 / (803) 233-6994
Website: totalworks360.com

Last Updated: June 8, 2026